TERMS & CONDITIONS

By making a booking with us, you (the lead guest) and your party agree to the terms outlined below. Please contact us with any questions prior to making a reservation.

Booking Requirements

The lead guest must be at least 16 years of age.
The maximum number of guests per room is detailed on our website.
If the booking is made by someone other than the lead guest, that individual will be held responsible for cancellations, non-arrival, and any damages incurred.
Only the lead guest and the named party are permitted to use the property and its facilities; third-party visitors may only access with our express permission.

Photography Policy

While we are pleased to share our space, we ask that you respect others’ privacy. A strict no photography policy is in effect to protect guests' privacy. Commercial photography or content creation within the property, including guest rooms, is prohibited. Management reserves the right to charge a commercial photography fee if necessary.

Credit Card Policy

Your credit card information will be securely stored in accordance with our privacy policy to secure your booking.

Rates & Payment

We offer two rates:
Flexible rate. A deposit of 30% is charged at the time of booking. The remaining balance is charged 14 days before arrival. Free cancellation until midnight Amsterdam time (CET/CEST), 14 days before your check-in date. Bookings made less than 14 days before arrival are paid in full at the time of booking.
Non-refundable rate. A lower price, paid in full at the time of booking. This booking cannot be cancelled, changed or refunded, including in the case of a no-show or early departure.

Cancellations (Flexible rate)

If you need to cancel your stay, please do so before midnight Amsterdam time (CET/CEST), 14 days prior to your check-in date, and any amount paid will be refunded in full. Cancellations made less than 14 days before check-in, no-shows and early departures will be charged in full. Please contact us as soon as possible to amend or cancel your booking. Bookings made before 8 October 2026 keep the cancellation terms that applied when they were made.

Taxes

Our rates exclude VAT (21%) and Amsterdam tourist tax, which are shown separately when you book. Tourist tax is charged at the rate that applies on the dates of your stay. For stays from 1 January 2027 this is 16% of the room price excluding VAT. If your booking was made before this rate took effect, the difference will be added to your booking and charged with your remaining payment or at check-in.

Arrival & Check-Out Times

Check-in is at 15:00; you may drop off your bags earlier if needed. Check-out is at 11:00. If you require alternate check-in or check-out times, please let us know in advance, and we will do our best to accommodate.

WiFi Use

WiFi access is provided for general use such as web browsing and messaging. Heavy media streaming, online gaming, or extensive downloads/uploads are not permitted, and illegal activities will be reported to authorities.

Parking

Guests may park on the canal, with day/night rates available at payment machines on the street.

Accessibility

Unfortunately, due to the building's architecture and heritage, we cannot provide accessible accommodations for physically impaired guests.

House Rules

Management reserves the right to cancel any booking if house rules are violated, without refund for missed nights.

Damages & Lost Property

The lead guest is liable for any damages caused by their party, including but not limited to breakages and stains. Report any accidental damages immediately to minimize costs. Lost keys will incur a replacement fee. Lost property will be held for one month, but we do not contact guests about forgotten items. Guests are encouraged to check for belongings before departure. We may facilitate the return of lost items at the owner’s expense.

Noise Regulations

Please maintain reasonable noise levels, particularly during late hours, both indoors and in the garden.
Smoking Policy
Smoking is prohibited inside the house and guest rooms, and in the inner courtyard. Guests may smoke in the garden or at street level.

Drug Policy

The use of illegal substances on the property is strictly prohibited. Violations will result in immediate removal from the premises without a refund.

Families and Children

We welcome families. Please contact us in advance if traveling with children, so we can accommodate your needs.

Pets

Pets are accepted on a case-by-case basis. Guests are responsible for any damages caused by their pets.